Privacy Policy

This Privacy Policy (hereinafter "the Policy") describes how JudiFree ("we", "us", "our", or "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "the User", "the Member") who access or use the services available at judifree.cam.

JudiFree is committed to responsible data stewardship. We recognise that when you register an account, make a deposit, or interact with our platform, you are entrusting us with personal information that deserves careful protection. This Policy is designed to be transparent about exactly what we do with that information, and why.

This Policy applies to all personal data collected through the JudiFree website, mobile-optimised interface, Live Chat system, email communications, and any other service operated under the judifree.cam domain. It should be read alongside our Terms & Conditions and Responsible Gambling Policy.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

JudiFree collects personal data through several channels. The categories of data we collect, and the context in which each is gathered, are described below.

When you create a JudiFree account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (including city, state, and postcode)
• Preferred username and encrypted password

To comply with anti-money laundering regulations and age verification requirements, we collect:

• Copies of government-issued photo identification (Malaysian MyKad, Passport, or Driver's Licence)
• Proof of residential address documents (utility bills, bank statements dated within three months)
• Selfie photographs taken alongside the submitted identity document
• Source of funds documentation where required by our compliance team

When you deposit or withdraw funds, we collect and retain records of:

• Transaction amounts in Malaysian Ringgit (MYR)
• Payment method used (e.g., DuitNow, Touch 'n Go eWallet, Boost, GrabPay, FPX, Maybank, CIMB, Public Bank)
• Transaction timestamps and reference numbers
• Bank account or e-wallet identifiers associated with the transaction (masked where technically possible)

• Wagers placed, game titles accessed, and betting outcomes
• Session duration and activity timestamps
• Bonus and promotional activity linked to your account

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Referring URL and pages visited on judifree.cam

• Live Chat transcripts and support ticket records
• Email correspondence with our support or compliance team
• Feedback or survey responses voluntarily submitted by Members

JudiFree processes your personal data for the following specific purposes:

JudiFree processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration — including account management, payment processing, and game delivery.
• Legal Obligation: Processing necessary to comply with applicable laws, including anti-money laundering (AML) regulations, age verification requirements, and regulatory reporting duties.
• Legitimate Interests: Processing carried out for JudiFree's legitimate business interests — such as fraud prevention, platform security, and responsible gambling monitoring — provided these interests do not override your fundamental rights and freedoms.
• Consent: Processing activities for which you have given explicit, freely withdrawable consent — primarily direct marketing communications. You may withdraw consent at any time by contacting our support team or updating your account communication preferences.

JudiFree does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data only in the following limited circumstances:

We engage trusted third-party service providers who process data strictly on our behalf and under our instruction. These include:

• KYC and identity verification providers — to confirm your age, identity, and address.
• Payment gateway operators — including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank — to facilitate deposits and withdrawals.
• Cloud infrastructure and hosting providers — to store and serve Platform data securely.
• Fraud detection and AML analytics platforms — to identify suspicious account activity.
• Customer communication platforms — to power our Live Chat and email support systems.

All service providers are required to handle your data in accordance with this Policy, maintain appropriate security standards, and use your data solely for the purpose for which it was shared.

JudiFree may disclose your personal data to competent regulatory authorities, law enforcement agencies, or courts of law where required to do so by applicable law, court order, or regulatory direction — without prior notice to you where legally prohibited from providing such notice.

In the event of a merger, acquisition, or sale of all or substantially all of JudiFree's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to privacy terms before they take effect.

JudiFree uses cookies and similar tracking technologies to operate the Platform, improve your experience, and understand how Members interact with our services. The following categories of cookies may be active when you use judifree.cam:

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to log in and use the Platform. For detailed cookie management instructions, refer to your browser's help documentation.

JudiFree retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in compliance with applicable legal and regulatory retention obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus five (5) years following account closure, to comply with AML record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, in line with applicable financial regulation.
• Transaction records: Retained for seven (7) years from the date of each transaction to satisfy financial audit and regulatory reporting obligations.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless relevant to an ongoing dispute or legal matter.
• Technical and log data: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes, after which it is automatically purged or anonymised.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year for audit trail purposes.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or — where deletion is technically constrained — isolated from active processing systems.

JudiFree implements a layered security architecture designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• AES-256 encryption at rest for all sensitive stored data including KYC documents and financial records.
• Role-based access controls (RBAC) limiting internal access to personal data to only those personnel with a verified operational need.
• Multi-factor authentication (MFA) enforced across all internal administrative systems.
• Regular independent security audits and vulnerability assessments conducted by qualified third-party security specialists.
• Real-time intrusion detection systems monitoring for anomalous access patterns and potential breaches.
• Segregated data environments ensuring that production data is isolated from development and testing systems.

As a Member of JudiFree, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via Live Chat or email at [email protected]. We will respond to all valid requests within thirty (30) days.

JudiFree's services are strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

All new Member registrations are subject to date-of-birth verification at the point of sign-up. Full KYC identity verification — requiring a government-issued ID such as a Malaysian MyKad or Passport — is mandatory before any withdrawal is processed, providing a secondary age check.

If JudiFree becomes aware that personal data has been collected from an individual under the age of 21, the relevant Account will be immediately suspended, all associated funds will be held pending investigation, and any personal data collected will be deleted or returned to the extent permitted by applicable law.

If you are a parent or guardian and believe your child has attempted to register with JudiFree, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.

JudiFree primarily processes and stores Member data on servers located in secure data centre facilities in the Asia-Pacific region. In certain circumstances, personal data may be transferred to and processed by our service providers in other jurisdictions.

Where such transfers occur, JudiFree ensures appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. These safeguards may include contractual data protection clauses, certification frameworks, or adequacy assessments of the recipient jurisdiction's data protection laws.

By using the JudiFree Platform, you acknowledge that your data may be transferred internationally as described in this section, and consent to such transfers as part of your use of our services.

JudiFree reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, new service offerings, or developments in applicable law. When material changes are made, we will notify registered Members by email to their registered address and/or display a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version was last updated. We encourage you to review this page periodically. Continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

If you have concerns about any proposed changes to this Policy, you are entitled to contact us before the effective date to seek clarification, or to request Account closure if you do not wish to accept the revised terms.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way JudiFree handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on judifree.cam. Average response time is 3–5 minutes. Support is available in English, Bahasa Melayu, and Chinese.
• WhatsApp: Available 24/7. Contact details are provided within your Member Account dashboard upon login.
• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Subject Request" so your message is routed to the correct team.

Our support team serves Members across Malaysia — including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and all other regions nationwide. We aim to respond to all privacy-related enquiries within five (5) business days, and to data subject rights requests within thirty (30) calendar days.